{"id":3005,"date":"2016-11-14T13:40:39","date_gmt":"2016-11-14T18:40:39","guid":{"rendered":"https:\/\/felicitypr.com\/?p=3005"},"modified":"2018-05-15T11:15:45","modified_gmt":"2018-05-15T15:15:45","slug":"mass-disruption-media-revolution","status":"publish","type":"post","link":"https:\/\/felicitypr.com\/mass-disruption-media-revolution\/","title":{"rendered":"Mass Disruption: Thirty Years on the Front Line of a Media Revolution"},"content":{"rendered":"
\"Photo<\/a>

Photo via @RotmanEvents<\/a><\/p><\/div>\n

I was fortunate to have recently taken part in the Disruption Expert Speakers Series at Rotman<\/a>, featuring former Globe and Mail <\/a>editor-in-chief John Stackhouse<\/a>. John wrote his book \u201cMass Disruption: Thirty Years on the Front Line of a Media Revolution\u201d<\/a>\u00a0following his exit from that post, and prior to starting his current role as senior VP in the office of the CEO at RBC.<\/span><\/p>\n

As a business person and communications professional, I find myself dually in awe of and scared by the ways in which media are evolving, and in turn, people are getting their information. John brings a unique perspective to this space, since he went from spearheading Canada\u2019s foremost media institution, to working within one of the country\u2019s top financial institutions.<\/span><\/p>\n

The 10 burdens of legacy<\/h1>\n

The talk explored how to help independent journalism thrive in today\u2019s day and age. He began with a look at the challenges or \u201cburdens,\u201d as he put it, faced by legacy media companies:<\/span><\/p>\n

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  1. Legacy owners: May bring with them dated mindsets and a reluctance to try new approaches <\/span><\/li>\n
  2. Legacy corporate structure: Organizations are designed to maintain the status quo. They are built for efficiency but not for disruption; \u00a0for generating revenue, but not for seizing opportunity <\/span><\/li>\n
  3. Legacy technology: Rather than build a platform to suit the current and future business need, traditional media often deal with incremental evolutions in their technology<\/span><\/li>\n
  4. Legacy revenue models: In the good old days, print newspapers especially received a large portion of their revenue from classified ad sales. Remember those?<\/span><\/li>\n
  5. Going from the traditional business-to-consumer model to today\u2019s consumer-to-consumer communications model requires a completely different mindset and skill set<\/span><\/li>\n
  6. Legacy pricing and products: For example, consumers placed great value in — and would pay more for — the inclusion of a TV guide with their newspaper delivery <\/span><\/li>\n
  7. Legacy staff: When challenged to do what they are passionate about in a different way, some staff are able to adapt while others are unable change <\/span><\/li>\n
  8. Legacy costs: Such as printing presses and other infrastructure<\/span><\/li>\n
  9. Legacy rivalries: Newspapers today aren\u2019t just competing with each other for readers. As Stackhouse called it, our \u201cfrequency culture\u201d opened up the floodgates on other competitors vying for share of readers<\/span><\/li>\n
  10. Legacy customers: Loyal customers can be your worst enemy, because in an effort to keep them happy, this potentially vocal and change-averse minority can prevent you from evolving as you need to in order to compete. The challenge, Stackhouse says, is how to take them on the journey with you as you evolve.<\/span><\/li>\n<\/ol>\n

    Empowered by a blank slate<\/h1>\n

    Several of these legacy media model burdens also apply to traditional bricks and mortar communications agency models. For example, legacy corporate structures, in my experience, are inflexible to the needs of each individual client. And, legacy costs (and habits) such as investing in expensive office space are very difficult to change once in place. When I first started Felicity, I thought more than once about how nice it would have been to have started with templates or existing systems. \u00a0After all, it\u2019s human nature to crave the familiar, the tried and true. Instead, I had to harness the opportunity that comes with a blank slate, to build the company in a way that made the most sense, to me, to my team, and most importantly, to our clients. And, we\u2019re creating our own legacy by being flexible as we grow and evolve.<\/span><\/p>\n

    An eye to the future<\/h1>\n

    Looking ahead, Stackhouse marveled at the shift from fact-based to emotion-based journalism. This is due to the fact that we are bombarded with too much information to even absorb, let alone analyze through a factual lens. In other words, given this information overwhelm, we are returning to the \u201csafety of an emotional response.\u201d This \u201cage of emotion\u201d in turn creates a challenge for anyone who is in the business of selling facts, as traditional media are wont to do.<\/span><\/p>\n

    So what does this all mean for the future of journalism? Stackhouse identified some possible emerging revenue models that may help legacy media companies survive and thrive, including:<\/span><\/p>\n